Privacy Policy

1. Data controller

The controller of personal data is Pola Skarzynska, operating the LUMORA brand as a private individual.

• Privacy contact: lumorafauna@gmail.com

2. Data we may process

• data submitted through the form: name, email address, selected service, animal's name and message content;
• data voluntarily provided by email or WhatsApp;
• a photograph of the animal sent through WhatsApp for the purpose of the session;
• basic technical data related to website use, such as IP address, browser and device information, requests and technical errors processed in connection with hosting and website security.

3. Purposes and legal bases

• responding to enquiries, arranging session details and taking steps before providing the service — where necessary to take steps at the person's request before entering into a contract or to perform agreed service arrangements;
• maintaining correspondence and ensuring the security and proper operation of the website — based on the controller's legitimate interests;
• complying with legal obligations where applicable;
• establishing, pursuing or defending legal claims where necessary for the controller's legitimate interests.

4. Contact form and animal photograph

The website form is used to send a text message and is handled using Formspree. The form is not currently intended for file uploads.

If an animal photograph is required for the session, please send it separately through WhatsApp after submitting the form. Where possible, please send a photograph showing only the animal and avoid including unnecessary personal data of other people.

5. Service providers and recipients

To the extent necessary to operate the website and communicate with you, data may be processed by technical service providers used by LUMORA.

• Formspree — contact form submissions;
• Vercel — website hosting and technical infrastructure;
• WhatsApp / Meta — communication through WhatsApp;
• Google / Gmail — email services;
• Sanity — website content management, to the extent data is placed in the CMS.

6. Transfers outside the European Economic Area

Some service providers may process data outside the European Economic Area. Where this occurs, transfers are made in accordance with mechanisms and safeguards provided by applicable law and the relevant provider's terms.

7. Retention

Data is retained only for as long as necessary to handle the enquiry, perform arrangements, maintain correspondence and, where applicable, comply with legal obligations or establish, pursue or defend claims. Data no longer required for these purposes is deleted or anonymised.

8. Your rights

Depending on the legal basis and circumstances of processing, you may have the right to:

• access your personal data;
• rectify inaccurate data;
• request erasure;
• restrict processing;
• object to processing based on legitimate interests;
• data portability where applicable;
• withdraw consent at any time where processing is based on consent, without affecting the lawfulness of earlier processing;
• lodge a complaint with the competent data protection supervisory authority.

9. Voluntary provision of data

Providing personal data is voluntary, but if information necessary for communication is not provided, we may be unable to respond or arrange the service.

10. Changes to this policy

This policy may be updated when the website, services used or applicable laws change. The current version is published at www.lumorafauna.com/privacy.